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Onboarding Print

ABISA Client Onboarding

Comprehensive Business Profile Questionnaire

Section 1: Business Identity
1. What is your business name?
2. Your name
3. Your role or title
4. Your email address
5. Your phone number (optional)
6. Your website URL (optional)
7. What does your business do? Who do you help, and what's the outcome?
8. How long have you been operating?
Under 1 year
1–3 years
3–10 years
10+ years
Section 2: Your Business Foundation
9. What are your core business values?
List 3–4 values
10. What's your biggest differentiator from competitors?
11. Briefly describe your background and why you started this business
12. What are your top 3 priorities for the next 12 months? (select up to 3)
Increase revenue
Reduce costs
Scale without hiring
Improve customer experience
Reduce admin burden
Improve team culture
Improve compliance
Launch new offer
Other
13. Your main offers/services — name each one and describe it in 1 line
14. Which offer do you want to focus on selling most right now?
15. How did you hear about ABISA?
LinkedIn
Google Search
Referral
Event
Social Media
Other
Section 3: Your Assistant's Identity (Abi Setup)
16. What would you like to name your AI assistant? (optional)
Leave blank if you'd like us to suggest one
17. What role should your assistant play?
My personal ops coordinator
Customer-facing assistant
Sales & outreach helper
Research & writing assistant
All of the above
Not sure yet
18. Describe your assistant's vibe in 3–6 words
19. What should your assistant NEVER sound like?
20. How should your assistant communicate by default?
Short & punchy
Balanced
Thorough
21. Format preference
Bullet points
Paragraphs
Mix depending on context
22. Tone preference
Casual & conversational
Neutral & professional
Warm but businesslike
Formal
23. When should your assistant ask before acting?
Before sending any external message
Before editing any file
Before spending money
Before posting publicly
Before running commands
If something feels risky or unclear
Always ask first for everything
Section 4: Brand Voice
24. If your brand were a person, how would you describe their personality?
25. List 5–8 words that describe your brand voice
26. What does your brand voice absolutely NEVER sound like?
27. Are there words or phrases you always use? (optional)
28. Are there words or phrases you ALWAYS avoid? (optional)
29. On a scale of 1–10, how formal is your brand?
1
2
3
4
5
6
7
8
9
10
Very casualBalancedVery formal
30. Do you use humour?
Yes, regularly
Sometimes
Rarely
Never
31. Emoji usage
Always
Sometimes
Rarely
Never
Section 5: Your Digital World
32. Where do your main business files live?
Google Drive
Microsoft OneDrive
Dropbox
Notion
Local computer
Multiple places
Not sure
33. Which tools does your team use daily?
Gmail
Outlook
Google Workspace
Microsoft 365
Slack
Teams
Zoom
HubSpot
Salesforce
Xero
MYOB
Trello
Asana
Monday
Notion
Zapier
Make
Other
34. Your social media handles (optional)
35. Any community platforms? (optional)
36. Important links to know about (optional)
37. Who are your main competitors? (optional)
38. How does your messaging differ from competitors? (optional)
Section 6: Team & Change Readiness
39. How many people are in your team (including you)?
Just me
2–5
6–15
16–30
31–50
50+
40. Who will be the internal champion for this AI project?
41. How would you describe your team's attitude to new technology?
Early adopters
Generally positive
Cautious
Resistant
42. Have you previously tried to roll out new technology that didn't get adopted?
Yes
No
Partially
43. If yes, what happened? (optional)
44. How do you prefer to roll out changes to your team?
Top-down
Co-design
Pilot first
Just do it
45. What's your biggest concern about introducing AI to your team?
Job security worries
Privacy/data concerns
People not using it
Integration issues
Cost
Not knowing where to start
No real concerns
Section 7: Compliance & Data
46. What types of data does your business handle?
Customer personal information
Financial records
Health or medical data
Employee data
Legal or contractual documents
Intellectual property
None — low risk
47. What compliance requirements apply to your business?
Privacy Act 1988
Industry-specific regulation
Client contractual requirements
GDPR
ISO or other certification
Not sure
None
48. Is there any data that must NEVER be sent to an AI system? (optional)
49. Where is your business data currently stored?
Mostly cloud
Mostly local
Mix
On-premises servers
Not sure
50. Do you have existing IT support?
In-house IT team
Outsourced IT
I handle it myself
No IT support
51. Any previous data breach or security incident?
Yes (discuss privately)
No
Not sure
Section 8: Your Northstar
52. In one sentence, what's the #1 outcome you want from working with ABISA?
53. What should your AI assistant optimise for? (select up to 2)
Speed
Quality
Revenue
Learning
Calm
Consistency
54. What should it NEVER optimise for? (select up to 2)
Perfection
Vanity metrics
Constant action
Risky autonomy
55. Is there anything else we need to know? (optional)

For online submission visit: abisa.com.au/onboarding

ABISA — AI & Automation for Australian SMEs

AI & workflow automation consultant Sydney

Making AI legal, trusted, and adopted for Sydney businesses.

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ABI
ABISA Intelligence · Online

Hi! I'm ABI — ABISA's AI assistant. I can tell you about our services, help you figure out where to start with AI, or answer any questions. What's on your mind?